Support
Something not working, a question about your account, or an idea for a level? Write to us. A human reads every message and we usually answer within two working days.
andreaskviby@gmail.comDelete your account
You can delete your account and all personal data yourself, directly in the game. It takes a few seconds and is permanent.
- Open ARC and go to Settings.
- Choose Account, then Delete account.
- Confirm. Your profile, progress, devices and sign-ins are removed immediately; replays and analytics become anonymous statistics.
If you can no longer open the game, e-mail andreaskviby@gmail.com from any address and tell us your display name or friend code (ARC-XXXX-XXXX). We will delete the account and confirm by reply.
Export your data
Settings → Account → Export my data produces a JSON file with your profile, devices, linked sign-ins, progress, replays and analytics events. The same export is available by e-mail on request.
Frequently asked
I got a new phone. Where is my progress?
Progress follows your account. If you signed in with Apple or Google, sign in again on the new phone. If you only played as a guest, the progress is tied to the old install; write to us and we will help.
Progress follows your account. If you signed in with Apple or Google, sign in again on the new phone. If you only played as a guest, the progress is tied to the old install; write to us and we will help.
Why does my result say "pending"?
Competitive results are re-simulated on our servers to keep leaderboards fair. This normally takes a few seconds.
Competitive results are re-simulated on our servers to keep leaderboards fair. This normally takes a few seconds.
Is there an ad-free or premium version?
ARC has no ads at all. ARC+ is a one-time purchase that unlocks the full Journey, all worlds, advanced tournaments and the creator. There are no energy timers or loot boxes.
ARC has no ads at all. ARC+ is a one-time purchase that unlocks the full Journey, all worlds, advanced tournaments and the creator. There are no energy timers or loot boxes.
How do I restore a purchase?
Settings → Restore purchases. Purchases are tied to your Apple or Google account.
Settings → Restore purchases. Purchases are tied to your Apple or Google account.
Can I change my display name?
Yes, in Settings → Account. Names are 3 to 16 characters and must be unique.
Yes, in Settings → Account. Names are 3 to 16 characters and must be unique.
When you write to us, include
- Your display name or friend code (Settings → Account).
- Device model and OS version.
- The app version shown at the bottom of Settings.
- What you did and what happened, with a screenshot if you have one.
